FAQs
Frequently Asked Questions (FAQ)
Find answers to common drug testing questions, shipping policies, compliance standards, and overdose prevention education.
General Drug Testing Information
What is drug testing and how is it used responsibly?
Drug testing is a screening tool used in workplace, clinical, educational, and community settings to promote safety, compliance, and early intervention. Screening devices provide preliminary qualitative results. Presumptive positive results should be confirmed through certified laboratory methods such as GC/MS (Gas Chromatography/Mass Spectrometry) or LC/MS/MS (Liquid Chromatography/Tandem Mass Spectrometry) in accordance with federal guidelines.
What is harm reduction?
Harm reduction is a public health strategy focused on reducing the negative consequences associated with substance use. According to the CDC, harm reduction approaches support overdose prevention, disease prevention, and connection to care services.
How do fentanyl test strips help reduce overdose risk?
Fentanyl test strips are a harm reduction tool used to detect the presence of fentanyl, a highly potent synthetic opioid that may be present without a person’s knowledge. Awareness of potential exposure may help reduce accidental overdose risk when combined with other safety practices.
What is naloxone?
Naloxone is an FDA-approved medication designed to reverse opioid overdose by blocking opioid receptors. It is widely recognized as an emergency intervention tool.
What substances can multi-panel drug tests detect?
Multi-panel drug tests commonly screen for drug classes such as opioids, amphetamines, benzodiazepines, cocaine metabolites, and THC, depending on panel configuration. Product listings specify individual panel combinations.
FDA – Drugs of Abuse Home Use Test
CLIA, FDA & Workplace Compliance
What does CLIA-waived mean?
CLIA refers to the Clinical Laboratory Improvement Amendments, which establish federal standards for laboratory testing. CLIA-waived tests are categorized as low complexity and are authorized for certain point-of-care settings when used according to manufacturer instructions.
Do your products comply with federal workplace testing standards?
Many screening devices align with federally established cutoff thresholds. Regulated programs, including DOT testing, require confirmatory laboratory testing performed by certified laboratories.
What are cutoff levels in drug testing?
Cutoff levels are concentration thresholds used to determine whether a specimen is reported as negative or presumptively positive. These levels are established to promote consistency in regulated testing programs.
Accuracy & Specimen Integrity
What is the difference between screening and confirmatory testing?
Screening tests provide preliminary qualitative results. Confirmatory testing uses advanced laboratory methods such as GC/MS or LC/MS/MS to provide definitive identification.
What are adulterant or specimen validity tests?
Adulterant testing helps detect substances or tampering that could compromise sample validity. Scientific literature documents how certain adulterants may interfere with testing accuracy.
How should drug testing products be stored?
Test devices should be stored according to manufacturer instructions. FDA guidance referencing USP controlled room temperature standards typically allows storage between 15°C and 30°C (59°F to 86°F).
Can drug tests be reused?
No. Rapid testing devices and associated collection materials are single-use only and should be discarded after use to ensure accuracy and prevent contamination.
Ordering & Product Use
Can individuals purchase drug tests?
Yes. Certain products are authorized for over-the-counter use and may be used in non-regulated settings according to labeling instructions.
Can your products be used in workplace programs?
Yes. Devices are suitable for professional workplace programs that follow applicable federal and state guidance.
Do you provide chain-of-custody forms?
Yes. Chain-of-custody materials are available for professional testing workflows.
2-Part Urine Chain of Custody Forms | 2-Part Oral Chain of Custody Forms
How quickly are rapid test results available?
Most rapid screening devices instruct reading results at approximately five minutes. Results should not be interpreted after the timeframe specified in the product insert.
Rapid Test Instructions & Result Interpretation | Professional Drug Testing Panels
Shipping Policy
Do you offer free shipping?
Shipping eligibility and current offers vary by destination and order details.
When are orders processed and shipped?
Orders are processed Monday through Friday from 8:30 AM to 4:30 PM Eastern Time, excluding holidays. Orders received before 2:00 PM Eastern Time typically ship the same business day, subject to product availability.
How long does standard ground shipping take?
Ground shipments typically arrive within 1-5 business days after shipment.
Do you offer expedited shipping?
Yes. Express and overnight options are available. Orders must generally be placed by 12:00 PM Eastern Time to qualify for guaranteed same-day express shipment.
Do you ship internationally?
Yes. International shipping is available to many countries. Some products may have shipping restrictions. Customers may also arrange shipping using their own carrier account by contacting customer service.
Learn More About Our Shipping Policy
Returns & Refunds
Can I return drug and alcohol testing products?
Drug and alcohol testing products are not returnable once sold due to regulatory and storage requirements. All sales of testing devices are final.
What items are eligible for return?
New, unopened products outside of testing devices may be eligible for return within 30 days of receipt if approved under policy. A 30 percent restocking fee applies unless the return is due to company error.
Is a Return Merchandise Authorization required?
Yes. An RMA must be issued before returning any eligible product. Customers should contact customer support with order details to initiate the process.
What if a product arrives defective?
If a product appears defective or damaged, contact customer support promptly. Proof may be required for review. Replacement or refund decisions are handled according to policy.
How long do refunds take?
Refunds may take approximately three to four weeks from the time the returned product is received, including transit time, internal processing, and banking procedures.